Shipping Policy

All pieces are made to order and handmade. Please expect up to 1-2 weeks before your item is shipped.

Along with taking pride in the pretty things I get to send to you, I also take a lot of care in packaging and shipping orders in a timely fashion. While I wish I could someday have my own fleet of Mermaids + Madeleines delivery trucks, for now, I’m relying on USPS to drop these aqua mailers on your doorstep with care.

It’s been a challenging year as we all know, and with additional regulations in place to create a safe environment for workers because of the pandemic, many shipping facilities aren’t staffed in the way they were previously. This has caused delays in deliveries. (Even shipping locally can take more than 10 days).

During this time when I know many of us have become more busy and stressed than ever, I hope to ask for your patience. I track your packages and know you anticipate having them in your hands most of the time in just a few days. Unfortunately, once I drop the package off to be shipped and am no longer in possession of it, I’m also no longer in control of its travel route or how long it takes to get to its destination.

Thank for your patience and understanding as we all try to manage around these challenging times. If you think your package may be lost, delivered incorrectly or for additional shipping concerns please reach out directly to the post office www.usps.com